Reference

How yy99 Handles Your Personal Information

Your account details, payment records, and browsing activity on yy99 are handled with clear rules about what we collect, why we collect it, and how long we keep it.

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What We Collect and Why It Matters

yy99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on yy99, we collect the information needed to run it: your registration details, device identifiers, session activity, and payment transaction records. When you deposit via JazzCash, Easypaisa, or Raast, the transaction reference and amount are logged against your account wallet —

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we do not store your full mobile banking credentials. Location signals help us apply the correct access rules, since availability depends on local law and eligible regions in Pakistan. We use cookies and similar tools to keep your session active, remember your preferences, and understand how
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you move through the lobby. You can manage cookie preferences through your browser settings at any time. We do not sell your personal data to third parties. Data shared with payment processors like the networks behind JazzCash, Easypaisa, and Raast is limited to what those providers
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need to complete your transaction. We retain account records for as long as your account is active and for the period required by applicable obligations after closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available to assist. You can reach us through live chat inside your yy99 account, by email, or through the help section on mobile. We aim to acknowledge privacy requests within a reasonable period and resolve them as quickly as the nature of the request allows.

Team online

Live Chat

Open your yy99 account on mobile or desktop and start a chat session. This is the quickest path for account-related privacy questions.

Email Support

Send your request to our support address listed in the help section. Include your registered account details so we can locate your records.

Help Centre

The help section inside your account covers common privacy questions, data request steps, and how to update your registered mobile number.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security and data handling practices at yy99 are built around a few clear principles: collect only what is needed, keep it protected while we hold it, and give you a clear way to act on your rights.

Account Security Your account is protected by password authentication and OTP verification on login and on withdrawal requests. We do not expose your wallet balance or transaction history to anyone outside your account.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can review and update your cookie preferences through your browser settings at any time.

Data Retention Active account data is retained while your account remains open. After account closure, we retain records only for the period required under applicable obligations, then delete or anonymise them.

Your Rights and Requests You can request access to your personal data, ask us to correct inaccuracies, or raise a concern about how we handle your information. Submit requests via live chat or email through the help section.

Common Questions About Your Privacy on yy99

Here are the questions we hear most from Pakistan when it comes to account data, payment records, and your rights under our privacy policy.

We collect your name, contact details, and the information needed to verify your account. Device identifiers and session data are also recorded when you log in from your mobile or desktop.

Yes, transaction references and amounts are logged against your account wallet for record-keeping. We do not store your full mobile banking PIN or login credentials for those services.

Yes. Submit a data access request through live chat inside your account or via the email address in the help section. We will confirm receipt and respond within a reasonable timeframe.

Contact our support team through live chat or email with the details you want corrected or removed. We will review the request and act in line with what applicable obligations allow.

We share data only with payment processors like JazzCash, Easypaisa, and Raast networks, and only the information those providers need to complete your transaction. We do not sell your data.

We retain records for the period required under applicable obligations after account closure. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appyy99 App

How yy99 Handles Your Personal Information

How to Contact Us About Your Data

Live Chat

Email Support

Help Centre

How We Protect and Manage Your Information

Common Questions About Your Privacy on yy99

01 What personal data does yy99 collect when I register?

02 Are my JazzCash and Easypaisa transaction details stored?

03 Can I request a copy of the data yy99 holds about me?

04 How do I ask yy99 to correct or delete my information?

05 Does yy99 share my data with third parties?

06 How long does yy99 keep my account data after I close my account?

Privacy Policy

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